Unit 8

Palabra

Definición

Ejemplo

accept 

to take something that someone offers you, or to agree to do something that someone asks you to do

Do you accept payment by American Express?

broken 

not working properly

The item was delivered yesterday, but it was broken.

collect a parcel 

to come to a particular place in order to take someone or something away

Hello. I've come to collect a parcel.

confirm 

to tell someone that a possible arrangement, date, or situation is now definite or official

Delivery was confirmed by the courier at 9.15.

deliver an order 

to take goods, letters, packages etc to a particular place or person

Can you tell me when you will deliver our order?

delivery point 

a single mailbox or other place at which mail is delivered

The order is sent to a local delivery point for the customer to collect.

enquire 

to ask someone for information

A customer phoned to enquire about one of our products.

enquiry 

a question you ask in order to get information

I'm calling about your recent enquiry.

form 

a particular type of something that exists in many different varieties

What forms of payment do you accept?

give a quotation

by sending the quotation to the potential client, the supplier is committing to the proposed price

I'll give you a quotation and I can place the order immediately if you agree.

goods 

things that are produced in order to be sold

In our busy period, we make sure we have enough goods in the warehouse.

grow in popularity 

start to be liked by many people

Click and Collect delivery is growing in popularity.

guarantee

to promise to do something or to promise that something will happen

We guarantee next-day delivery.

in advance 

before something happens or is expected to happen

Do you offer a discount for payment in advance?

in stock 

(of goods) available (or unavailable) for immediate sale in a shop

I need to check we have enough items in stock.

include 

if one thing includes another, the second thing is part of the first

Does the price include VAT?

instalment 

one of a series of regular payments that you make until you have paid all the money you owe

Can I pay in monthly instalments?

keep in stock 

to keep goods for sale

We don't keep that product in stock in our store.

limited selection

not very big group of things of a particular type, often of things that are for sale

Only a limited selection of products are available for collection.

maximize 

to increase something such as profit or income as much as possible

We offer different payment methods to maximize sales.

meet demand 

to do something that someone wants, needs, or expects you to do or be as good as they need, expect etc

We don't have enough stock to meet the demand.

parts and labour 

the components of the machine and services connected to its instalment

The guarantee is for parts and labour.

pay in monthly instalments 

to pay every month money until you have paid all the money you owe

On larger orders, is it possible to pay in monthly instalments?

payment method 

the way that a buyer chooses to compensate the seller of a good or service that is also acceptable to the seller

What payment methods will you use to maximize sales?

place an order 

to submit an order for a product

With so many customers placing orders on Black Friday, warehouses need to operate over the weekend.

process an order 

do the work flow associated with the picking, packing and delivery of the packed item to a shipping carrier

The supplier said they needed more time to process the order.

quote 

a statement of how much it will probably cost to build or repair something

I can give you a quote if you want to order today.

quote a price 

to tell a customer the price you will charge them for a service or product

We quote higher prices for next-day delivery.

reduced 

made smaller or less in amount, degree, or size

On Black Friday, retailers offer reduced prices on many of their products.

reduction 

when prices, costs etc become lower or are made lower

We can give you a 5% reduction for payment in advance.

retailer 

a person or business that sells goods to customers in a shop

For online retailers, Black Friday presents a particular challenge.

ship 

to send goods somewhere by ship, plane, truck etc

We can ship the product to you in the next 48 hours.

shipment 

a load of goods sent by sea, road, or air, or the act of sending them

If customers can track their shipment online, and this information is correct, they will be satisfied.

shipping date 

the date on which goods are sent out to a customer

The next shipping date is in two weeks.

stock 

if a shop stocks a particular product, it keeps a supply of it to sell

Sorry, we don't stock that product here.

track 

to follow the movements of an aircraft or ship by using radar

Customers can track their shipment online.

transaction 

a business deal or action, such as buying or selling something

With some card companies we pay up to 5% for each transaction.

transaction fee 

a fee that a broker-dealer assesses on a client for the service of filling an order

The transaction fees are very high compared with credit cards.

transfer 

to move from one place to another, or to move something from one place to another

The order is transferred automatically to the warehouse.

transport 

to take goods, people etc from one place to another in a vehicle

The carriers who transport the goods may also need extra drivers over that weekend.