by PushtoLearn
Unit 5
Tabla de contenidos
Unit 5, Business Result Upper-Intermediate (2nd) Ejercicios y tarjetas didácticas
Lista de palabras para Unit 5, Business Result Upper-Intermediate (2nd)
Palabra | Definición | Ejemplo |
accompany | to go somewhere with someone | You'll get the opportunity to accompany the workers in their daily work |
act responsibly | to behave in a responsible manner | Our values mean that we act responsibly for the good of the planet |
advise | to tell someone what you think they should do, especially when you know more than they do about something | We advise you to set this up directly with the locals |
be welcome to | used to say that someone can have something if they want it, because you certainly do not want it | You're welcome to get in touch when you're staying in Berlin |
beneficial | having a good effect | Is the contribution positive and beneficial? |
break the law | to disobey a rule or law | I will not break the law in order to further my career |
bribery | the act of giving bribes | Some people might see making such a payment as a form of bribery |
commitment | a promise to do something or to behave in a particular way | We've always had a strong commitment to our workforce |
comply with something | to do what you have to do or are asked to do | We do more than simply comply with the regulations |
contribute | to give money, help, ideas etc to something that a lot of other people are also involved in | What does your industry or company contribute to society? |
corruption | dishonest, illegal, or immoral behaviour, especially from someone with power | It could be seen as corruption if all the money went to one individual |
credibility | the quality of deserving to be believed and trusted | They have lost a great deal of credibility lately |
cross the line | do something that is outside the bounds of acceptable behaviour | Are you ever faced with the ethical dilemma of crossing the line? |
damaging | affecting someone or something in a bad way | Is the contribution negative and damaging? |
deception | the act of deliberately making someone believe something that is not true | Is it deception that they claim to be environmentally friendly? |
delighted | very pleased and happy | We'd be delighted to show you around the city |
discrimination | the practice of treating one person or group differently from another in an unfair way | We do not tolerate discrimination in any form |
donate | to give something, especially money, to a person or an organization in order to help them | They donate time and services to environmental groups |
ethics | moral rules or principles of behaviour for deciding what is right and wrong | We are proud of our business ethics |
fairness | the quality of being fair | They have a reputation for fairness |
generosity | a generous attitude, or generous behaviour | We are grateful for your generosity |
get the opportunity | to receive a chance to do something or an occasion when it is easy for you to do something | You'll get the opportunity to visit some of the local attractions |
greed | a strong desire for more food, money, power, possessions etc than you need | Are multinationals solely motivated by profit and greed? |
highly recommended | suggested as being good or suitable for a particular job or purpose, or suggestedas an action that should be done: | A visit to one of the seafront restaurants is highly recommended |
initiative | an important new plan or process to achieve a particular aim or to solve a particular problem | They will tell us about their latest initiatives in social responsibility |
invite | to ask someone to come to a party, wedding, meal etc | We'd like to invite you to our tenth anniversary dinner |
itinerary | a plan or list of the places you will visit on a journey | We'll email you the itinerary with all your flight and hotel details |
make sense | if something makes sense, there seems to be a good reason or explanation for it | I'll do exactly that as it makes a lot of sense |
personal standards | mostly a set of behaviors that we choose to consistently indulge in | Rule 47 requires you to set personal standards which you won't break |
prejudice | an unreasonable dislike and distrust of people who are different from you in some way, especially because of their race, sex, religion etc – used to show disapproval | We work hard to combat discrimination and prejudice |
principles | moral rules or belief about what is right and wrong, that influences how you behave | One of our guiding principles is to give back to the communities |
raise something's profile | if a person or an organization raises its profile, it gets more attention from the public | It has recently brought in a PR consultant to help raise its profile |
reduce the impact | to reduce or to remove the bad effects of something | We're working steadily to reduce the impact we have |
regulations | an official rule or order | The government has introduced new environmental regulations to reduce CO2 emissions |
responsibility | a duty to be in charge of someone or something, so that you make decisions and can be blamed if something bad happens | Tell us about your latest initiatives in social responsibility |
share | to have or use something with other people | We share a strong commitment to protecting nature |
source | a thing, place, activity etc that you get something from | It sources teas from small, local farmers and supports fair trade |
stay true to something | if you are true to someone or something, you continue to beloyal to them or support them despite anything that happens | We have stayed true to our principles during thirty years in business |
take an active part in | to be involved in an activity, sport, event etc with other people | We take an active part in the fight to repair the damage |
values | the importance or usefulness of something | Looking after our staff is one of our core values |
well worth | used to emphasize that if you are going to spend time doing a piece of work, you should do it as well as possible | It's well worth a visit while you're in the area |
agitated | so nervous or upset that you are unable to keep still or think calmly | She was agitated when she heard the news about the accident |
approval | when a plan, decision, or person is officially accepted | I need your approval on this proposal before moving forward |
attentive | listening to or watching someone carefully because you are interested | The attentive waiter refilled our water glasses without us even asking |
accounts | a record or statement of financial expenditure and receipts relating to a particular period or purpose | She works in Accounts |
blame | responsibility for a mistake or for something bad | The boss placed the blame on the employee for the company's failure |
bulk | bulk goods are sold or moved in large quantities | I ordered the bulk package of paper towels to save money |
cashier | someone whose job is to receive or pay out money in a shop | The cashier was friendly and efficient |
count for | to be important or valuable | Your opinion doesn't count for much if you don't have any experience in the matter |
courteous | polite and showing respect for other people | It's always important to be courteous to your customers, even if they are difficult |
deducted | subtracted or taken away (an amount or part) from a total | The cost of the damaged goods was deducted from my paycheck |
discontinued | (of a product) no longer available or produced | The company discontinued the product due to low sales |
discourteous | not polite, and not showing respect for other people | The discourteous behavior of the salesperson made me not want to buy anything |
dissatisfied | not satisfied because something is not as good as you had expected | The dissatisfied customer demanded a refund for the faulty product |
encounter | an occasion when you meet someone, or do something with someone you do not know | I had an encounter with a famous actor at the grocery store |
exceed customers' expectations | delivering an exceptional customer experience that leaves a lasting, memorable impression | Our goal is to exceed our customers' expectations and provide exceptional service |
find your feet | to become confident in a new situation, especially one that is difficult at first | It may take some time to find your feet in a new job |
get feedback | to receive advice, criticism etc about how successful or useful something is | We need to get feedback from our customers to improve our products |
high-quality | adhering to an excellent standard of measure; of superior quality | The high-quality material of the dress was evident in its stitching and texture |
literally | according to the most basic or original meaning of a word or expression | When I said "literally," I meant it happened exactly as I described it |
loyal | always supporting your friends, principles, country etc | The loyal customer always shops at the same store and recommends it to her friends |
meet customers' needs | to provide what is needed | We aim to meet our customers' needs and provide the best service possible |
negotiation | official discussions between groups who are trying to reach an agreement | The negotiation process between the two companies was tense |
originate | to start in or come from a particular place or situation | The idea for the new product originated from a brainstorming session with the team |
quibble | to argue about small unimportant details | Stop quibbling over small details and focus on the bigger picture |
reassure | to make someone feel calmer and less worried or frightened about a problem or situation | I reassured my friend that everything would be okay after her breakup |
refund | an amount of money that is given back to you if you are not satisfied with the goods or services that you have paid for | The store issued a refund for the faulty product |
rule of thumb | a rough figure or method of calculation, based on practical experience | As a rule of thumb, it's better to arrive early than be late |
satisfied | feeling that something is as good as it should be, or that something has happened in the way that you want | The satisfied customer left a glowing review for the restaurant |
specifically | relating to or intended for one particular type of person or thing only | Specifically, we need to address the issue of late deliveries |
stuff | used when you are talking about things such as substances, materials, or groups of objects when you do not know what they are called, or it is not important to say exactly what they are | The movers had to pack all of my stuff into boxes before moving it |
sub-standard | not as good as the average, and not acceptable | The sub-standard quality of the furniture was disappointing |
superb | extremely good | The performance of the singer was superb and received a standing ovation |
sympathize | to feel sorry for someone because you understand their problems | I sympathize with you over the loss of your pet |
take notice | pay attention; show signs of interest | It's important to take notice of warning signs before something bad happens |
tills | machines used in shops, restaurants etc for calculating the amount you have to pay, and for storing the money | The tills at the store were busy due to the holiday rush |
tough | difficult to do or deal with | Starting your own business is tough but rewarding |
turn (sb) away | to refuse to let someone enter a place or join an organization, for example because it is full | The bouncer had to turn away the underage party-goers from the club |
uncaring | not displaying sympathy or concern for others | The uncaring attitude of the employee towards the customer's complaint was unacceptable |
unpublicized rule | not official rule | There was an unpublicized rule about parking in the lot after hours |
upset | unhappy and worried because something unpleasant or disappointing has happened | The bad news upset everyone at the meeting |