Updated on October 19, 2025
by PushtoLearn

Unit 5

This unit offers vocabulary items and exercises for Unit 5, Business Result Upper-Intermediate (2nd)

Unit 5, Business Result Upper-Intermediate (2nd) Exercises and Flashcards

Wordlist for Unit 5, Business Result Upper-Intermediate (2nd)

Word

Definition

Example

accompany

to go somewhere with someone

You'll get the opportunity to accompany the workers in their daily work

act responsibly

to behave in a responsible manner

Our values mean that we act responsibly for the good of the planet

advise

to tell someone what you think they should do, especially when you know more than they do about something

We advise you to set this up directly with the locals

be welcome to

used to say that someone can have something if they want it, because you certainly do not want it

You're welcome to get in touch when you're staying in Berlin

beneficial

having a good effect

Is the contribution positive and beneficial?

break the law

to disobey a rule or law

I will not break the law in order to further my career

bribery

the act of giving bribes

Some people might see making such a payment as a form of bribery

commitment

a promise to do something or to behave in a particular way

We've always had a strong commitment to our workforce

comply with something

to do what you have to do or are asked to do

We do more than simply comply with the regulations

contribute

to give money, help, ideas etc to something that a lot of other people are also involved in

What does your industry or company contribute to society?

corruption

dishonest, illegal, or immoral behaviour, especially from someone with power

It could be seen as corruption if all the money went to one individual

credibility

the quality of deserving to be believed and trusted

They have lost a great deal of credibility lately

cross the line

do something that is outside the bounds of acceptable behaviour

Are you ever faced with the ethical dilemma of crossing the line?

damaging

affecting someone or something in a bad way

Is the contribution negative and damaging?

deception

the act of deliberately making someone believe something that is not true

Is it deception that they claim to be environmentally friendly?

delighted

very pleased and happy

We'd be delighted to show you around the city

discrimination

the practice of treating one person or group differently from another in an unfair way

We do not tolerate discrimination in any form

donate

to give something, especially money, to a person or an organization in order to help them

They donate time and services to environmental groups

ethics

moral rules or principles of behaviour for deciding what is right and wrong

We are proud of our business ethics

fairness

the quality of being fair

They have a reputation for fairness

generosity

a generous attitude, or generous behaviour

We are grateful for your generosity

get the opportunity

to receive a chance to do something or an occasion when it is easy for you to do something

You'll get the opportunity to visit some of the local attractions

greed

a strong desire for more food, money, power, possessions etc than you need

Are multinationals solely motivated by profit and greed?

highly recommended

suggested as being good or suitable for a particular job or purpose, or suggestedas an action that should be done:

A visit to one of the seafront restaurants is highly recommended

initiative

an important new plan or process to achieve a particular aim or to solve a particular problem

They will tell us about their latest initiatives in social responsibility

invite

to ask someone to come to a party, wedding, meal etc

We'd like to invite you to our tenth anniversary dinner

itinerary

a plan or list of the places you will visit on a journey

We'll email you the itinerary with all your flight and hotel details

make sense

if something makes sense, there seems to be a good reason or explanation for it

I'll do exactly that as it makes a lot of sense

personal standards

mostly a set of behaviors that we choose to consistently indulge in

Rule 47 requires you to set personal standards which you won't break

prejudice

an unreasonable dislike and distrust of people who are different from you in some way, especially because of their race, sex, religion etc – used to show disapproval

We work hard to combat discrimination and prejudice

principles

moral rules or belief about what is right and wrong, that influences how you behave

One of our guiding principles is to give back to the communities

raise something's profile

if a person or an organization raises its profile, it gets more attention from the public

It has recently brought in a PR consultant to help raise its profile

reduce the impact

to reduce or to remove the bad effects of something

We're working steadily to reduce the impact we have

regulations

an official rule or order

The government has introduced new environmental regulations to reduce CO2 emissions

responsibility

a duty to be in charge of someone or something, so that you make decisions and can be blamed if something bad happens

Tell us about your latest initiatives in social responsibility

share

to have or use something with other people

We share a strong commitment to protecting nature

source

a thing, place, activity etc that you get something from

It sources teas from small, local farmers and supports fair trade

stay true to something

if you are true to someone or something, you continue to beloyal to them or support them despite anything that happens

We have stayed true to our principles during thirty years in business

take an active part in

to be involved in an activity, sport, event etc with other people

We take an active part in the fight to repair the damage

values

the importance or usefulness of something

Looking after our staff is one of our core values

well worth

used to emphasize that if you are going to spend time doing a piece of work, you should do it as well as possible

It's well worth a visit while you're in the area

agitated

so nervous or upset that you are unable to keep still or think calmly

She was agitated when she heard the news about the accident

approval

when a plan, decision, or person is officially accepted

I need your approval on this proposal before moving forward

attentive

listening to or watching someone carefully because you are interested

The attentive waiter refilled our water glasses without us even asking

accounts

a record or statement of financial expenditure and receipts relating to a particular period or purpose

She works in Accounts

blame

responsibility for a mistake or for something bad

The boss placed the blame on the employee for the company's failure

bulk

bulk goods are sold or moved in large quantities

I ordered the bulk package of paper towels to save money

cashier

someone whose job is to receive or pay out money in a shop

The cashier was friendly and efficient

count for

to be important or valuable

Your opinion doesn't count for much if you don't have any experience in the matter

courteous

polite and showing respect for other people

It's always important to be courteous to your customers, even if they are difficult

deducted

subtracted or taken away (an amount or part) from a total

The cost of the damaged goods was deducted from my paycheck

discontinued

(of a product) no longer available or produced

The company discontinued the product due to low sales

discourteous

not polite, and not showing respect for other people

The discourteous behavior of the salesperson made me not want to buy anything

dissatisfied

not satisfied because something is not as good as you had expected

The dissatisfied customer demanded a refund for the faulty product

encounter

an occasion when you meet someone, or do something with someone you do not know

I had an encounter with a famous actor at the grocery store

exceed customers' expectations

delivering an exceptional customer experience that leaves a lasting, memorable impression

Our goal is to exceed our customers' expectations and provide exceptional service

find your feet

to become confident in a new situation, especially one that is difficult at first

It may take some time to find your feet in a new job

get feedback

to receive advice, criticism etc about how successful or useful something is

We need to get feedback from our customers to improve our products

high-quality

adhering to an excellent standard of measure; of superior quality

The high-quality material of the dress was evident in its stitching and texture

literally

according to the most basic or original meaning of a word or expression

When I said "literally," I meant it happened exactly as I described it

loyal

always supporting your friends, principles, country etc

The loyal customer always shops at the same store and recommends it to her friends

meet customers' needs

to provide what is needed

We aim to meet our customers' needs and provide the best service possible

negotiation

official discussions between groups who are trying to reach an agreement

The negotiation process between the two companies was tense

originate

to start in or come from a particular place or situation

The idea for the new product originated from a brainstorming session with the team

quibble

to argue about small unimportant details

Stop quibbling over small details and focus on the bigger picture

reassure

to make someone feel calmer and less worried or frightened about a problem or situation

I reassured my friend that everything would be okay after her breakup

refund

an amount of money that is given back to you if you are not satisfied with the goods or services that you have paid for

The store issued a refund for the faulty product

rule of thumb

a rough figure or method of calculation, based on practical experience

As a rule of thumb, it's better to arrive early than be late

satisfied

feeling that something is as good as it should be, or that something has happened in the way that you want

The satisfied customer left a glowing review for the restaurant

specifically

relating to or intended for one particular type of person or thing only

Specifically, we need to address the issue of late deliveries

stuff

used when you are talking about things such as substances, materials, or groups of objects when you do not know what they are called, or it is not important to say exactly what they are

The movers had to pack all of my stuff into boxes before moving it

sub-standard

not as good as the average, and not acceptable

The sub-standard quality of the furniture was disappointing

superb

extremely good

The performance of the singer was superb and received a standing ovation

sympathize

to feel sorry for someone because you understand their problems

I sympathize with you over the loss of your pet

take notice

pay attention; show signs of interest

It's important to take notice of warning signs before something bad happens

tills

machines used in shops, restaurants etc for calculating the amount you have to pay, and for storing the money

The tills at the store were busy due to the holiday rush

tough

difficult to do or deal with

Starting your own business is tough but rewarding

turn (sb) away

to refuse to let someone enter a place or join an organization, for example because it is full

The bouncer had to turn away the underage party-goers from the club

uncaring

not displaying sympathy or concern for others

The uncaring attitude of the employee towards the customer's complaint was unacceptable

unpublicized rule

not official rule

There was an unpublicized rule about parking in the lot after hours

upset

unhappy and worried because something unpleasant or disappointing has happened

The bad news upset everyone at the meeting

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