Updated on December 10, 2024
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Unit 3 - Visitor Information and Enquiries

Visitor information centers and services are essential for ensuring travelers have a smooth and enjoyable experience. These resources provide guidance on everything from local attractions to accessibility services, answering common questions and resolving issues.

Unit 3 - Visitor Information and Enquiries - English for International Tourism Pre-intermediate

These exercises focus on Unit 3 - Visitor Information and Enquiries - English for International Tourism Pre-intermediate

 

Vocabulary List for Visitor Information and Enquiries

Visitor Information Centre (noun)

Definition: A location that provides resources and assistance to tourists.
Example: The visitor information centre provided maps and guides for the city.
Explanation: This is often the first stop for tourists looking for advice or resources.

Sightseeing Tour (noun)

Definition: A planned trip to visit points of interest, often with commentary.
Example: We booked a sightseeing tour of the historic city.
Explanation: Highlights key attractions and offers insights into local culture or history.

Travel Enquiry (noun)

Definition: A question or request for information about travel options or arrangements.
Example: Please visit the desk for any travel enquiries.
Explanation: Important for resolving issues or getting detailed travel advice.

Brochure Stand (noun)

Definition: A display holding pamphlets with information about destinations or activities.
Example: There's a brochure stand in the lobby with travel information.
Explanation: A convenient resource for quick, self-guided exploration.

Public Transportation (noun)

Definition: A system of buses, trains, and other forms of transit available for public use.
Example: Public transportation makes it easy to explore the city.
Explanation: Vital for budget-friendly and eco-conscious travel.

Guided Excursion (noun)

Definition: A planned outing led by a guide to a specific destination or attraction.
Example: The guided excursion includes a tour of famous landmarks.
Explanation: Enhances experiences by providing expert knowledge and planning.

Emergency Contact (noun)

Definition: A list of people or organizations to call in case of an emergency.
Example: Keep an emergency contact list while traveling.
Explanation: Crucial for safety and preparedness during travel.

Event Calendar (noun)

Definition: A schedule of upcoming activities, festivals, or gatherings.
Example: The event calendar shows all upcoming festivals.
Explanation: Helps tourists plan their trips around special events.

Lost and Found (noun)

Definition: A service or location for reclaiming lost items.
Example: You can check at the lost and found for missing items.
Explanation: Provides a solution for recovering misplaced belongings.

Multi-Language Support (noun)

Definition: Assistance available in multiple languages for international guests.
Example: The hotel offers multi-language support for international guests.
Explanation: Ensures accessibility and understanding for diverse visitors.

Local Attractions (noun)

Definition: Points of interest or entertainment in the area.
Example: Local attractions include museums and historic sites.
Explanation: Central to promoting tourism and creating memorable experiences.

Public Holidays (noun)

Definition: National or regional holidays when many businesses are closed.
Example: Many local businesses close on public holidays.
Explanation: Helps tourists understand potential disruptions during their visit.

Opening Hours (noun)

Definition: The times a business or attraction is open to the public.
Example: Check the opening hours of the museum before visiting.
Explanation: Important for scheduling visits to attractions.

Entrance Fee (noun)

Definition: A charge for admission to a location or event.
Example: There is an entrance fee for the botanical garden.
Explanation: Helps travelers budget for activities and attractions.

Promotional Materials (noun)

Definition: Printed or digital content created to advertise destinations or services.
Example: The tourism board provides promotional materials to visitors.
Explanation: Useful for inspiring and informing tourists about available options.

Visitor Feedback (noun)

Definition: Comments or reviews provided by tourists about their experiences.
Example: Visitor feedback helps improve services at the museum.
Explanation: Essential for evaluating and enhancing tourist services.

Accessibility Services (noun)

Definition: Facilities or support provided for people with disabilities.
Example: The center provides accessibility services for people with disabilities.
Explanation: Ensures inclusivity and comfort for all visitors.

Event Booking (noun)

Definition: The process of reserving a place for an event or activity.
Example: You can make event bookings at the front desk.
Explanation: Simplifies participation in events or tours.

Refund Policy (noun)

Definition: The rules about returning money for canceled or unused services.
Example: Be sure to read the refund policy before purchasing tickets.
Explanation: Helps tourists understand their rights and manage expectations.

Illustration of Unit 3 - Visitor Information and Enquiries

Wordlist for Unit 3 - Visitor Information and Enquiries - English for International Tourism Pre-intermediate

Word

Example

visitor information centre

The visitor information centre provided maps and guides

sightseeing tour

We booked a sightseeing tour of the historic city

travel enquiry

Please visit the desk for any travel enquiries

brochure stand

There's a brochure stand in the lobby with travel information

public transportation

Public transportation makes it easy to explore the city

guided excursion

The guided excursion includes a tour of famous landmarks

emergency contact

Keep an emergency contact list while traveling

event calendar

The event calendar shows all upcoming festivals

lost and found

You can check at the lost and found for missing items

multi-language support

The hotel offers multi-language support for international guests

local attractions

Local attractions include museums and historic sites

public holidays

Many local businesses close on public holidays

opening hours

Check the opening hours of the museum before visiting

entrance fee

There is an entrance fee for the botanical garden

promotional materials

The tourism board provides promotional materials to visitors

visitor feedback

Visitor feedback helps improve services at the museum

accessibility services

The center provides accessibility services for people with disabilities

event booking

You can make event bookings at the front desk

refund policy

Be sure to read the refund policy before purchasing tickets

FAQ

How can I find local attractions when visiting a new place?

Visit the visitor information centre, check the brochure stand, or consult the event calendar for recommendations.

Why is it important to check opening hours?

Opening hours can vary by season or public holidays, so checking ensures you don’t arrive when a location is closed.

What should I do if I lose something while traveling?

Visit the lost and found at the place where you think you lost the item or contact local authorities for help.

How can I prepare for emergencies during a trip?

Carry a list of emergency contacts, including local police, medical facilities, and your country’s embassy.

What is the purpose of visitor feedback?

Visitor feedback helps organizations improve their services and address any issues experienced by tourists.

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