Unit 5 - Hotel Services and Facilities

Unit 5 - Hotel Services and Facilities - English for International Tourism Pre-intermediate

These exercises focus on Unit 5 - Hotel Services and Facilities - English for International Tourism Pre-intermediate

Vocabulary List for Hotel Services and Facilities

Hotel Amenities (noun)

Definition: Facilities and services provided by a hotel to enhance the guest experience.
Example: The hotel amenities include a spa, gym, and pool.
Explanation: A broad term for everything a hotel offers to make a stay comfortable.

Check-In Process (noun)

Definition: The procedure of registering upon arrival at a hotel.
Example: The check-in process was quick and efficient.
Explanation: A key step for starting a hotel stay.

Check-Out Process (noun)

Definition: The procedure of settling the bill and leaving the hotel.
Example: The check-out process can be completed online.
Explanation: Ensures a smooth departure and finalizes payment.

Room Service (noun)

Definition: Food and beverages delivered to a guest’s room upon request.
Example: Room service is available 24 hours a day.
Explanation: Convenient for guests who prefer dining in their rooms.

Housekeeping (noun)

Definition: The department responsible for cleaning and maintaining guest rooms.
Example: Housekeeping cleans the rooms daily.
Explanation: Ensures cleanliness and comfort for guests.

Concierge Service (noun)

Definition: A hotel service that assists guests with special arrangements like reservations or tickets.
Example: The concierge service can help you book tickets and tours.
Explanation: Helps guests plan activities and manage their schedules.

Complimentary Breakfast (noun)

Definition: A free breakfast included with a hotel stay.
Example: Guests enjoy a complimentary breakfast each morning.
Explanation: A popular perk that enhances guest satisfaction.

Minibar (noun)

Definition: A small refrigerator in hotel rooms stocked with snacks and beverages.
Example: The minibar in the room is restocked daily.
Explanation: Offers convenience for guests wanting refreshments in their rooms.

Late Check-Out (noun)

Definition: The option to extend a guest’s stay beyond the standard check-out time.
Example: Late check-out is available upon request.
Explanation: Provides flexibility for guests with later departures.

Hotel Reservation (noun)

Definition: An arrangement made in advance to stay at a hotel.
Example: Make your hotel reservation early to secure a room.
Explanation: Essential for ensuring accommodation during travel.

Booking Confirmation (noun)

Definition: A document or email verifying a hotel reservation.
Example: Please present your booking confirmation at the front desk.
Explanation: Needed to confirm reservations upon arrival.

Cancellation Policy (noun)

Definition: Rules regarding the cancellation of a booking and potential fees.
Example: Be sure to check the hotel's cancellation policy before booking.
Explanation: Important for understanding potential charges if plans change.

Luggage Storage (noun)

Definition: A service for holding guests’ luggage before check-in or after check-out.
Example: Luggage storage is available for guests with early arrivals or late departures.
Explanation: Provides convenience for travelers with odd timing.

Swimming Pool Access (noun)

Definition: Permission for guests to use the hotel’s swimming pool.
Example: Guests have free swimming pool access during their stay.
Explanation: A common amenity for relaxation and recreation.

Fitness Centre (noun)

Definition: A gym or exercise room available for guests.
Example: The fitness centre is open 24/7 for all guests.
Explanation: Promotes health and wellness during a stay.

Spa Facilities (noun)

Definition: Services and amenities related to relaxation and wellness, such as massages and saunas.
Example: The hotel's spa facilities include massages and saunas.
Explanation: Enhances the luxury experience for guests.

Business Centre (noun)

Definition: A space in a hotel equipped with computers, printers, and other office tools.
Example: The business centre offers computers and printing services.
Explanation: Ideal for guests traveling for work.

Conference Room (noun)

Definition: A large space used for meetings or events.
Example: The hotel has a large conference room for meetings.
Explanation: Useful for hosting corporate or social gatherings.

Guest Satisfaction (noun)

Definition: The measure of how well a hotel meets the needs and expectations of its guests.
Example: The staff focuses on ensuring high guest satisfaction.
Explanation: A critical factor for building a hotel’s reputation.

Hotel Chain (noun)

Definition: A group of hotels under the same brand or ownership.
Example: This popular hotel chain has locations worldwide.
Explanation: Ensures consistent standards and services across multiple locations.

Wordlist for Unit 5 - Hotel Services and Facilities - English for International Tourism Pre-intermediate

FAQ

Why is understanding hotel services important?

Knowing these terms helps guests maximize their experience and communicate effectively with hotel staff.

What should I check before making a hotel reservation?

Review the cancellation policy, amenities, and booking confirmation details to ensure the hotel meets your needs.

How can I ensure guest satisfaction during my stay?

Communicate your preferences clearly, utilize services like the concierge service, and provide feedback to the staff.

What is the benefit of a hotel chain?

Hotel chains provide consistent services and amenities across locations, making them a reliable choice for travelers.