Unit 7

Word

Definition

Example

above

in extended space over and not touching

The conference room is above the cafeteria

as soon as possible

as soon, quickly etc as you can

I'll ask him to call you as soon as possible

attached

joined, fastened, or connected to something

Please find attached a map

be responsible for

if someone is responsible for an accident, mistake, crime etc, it is their fault or they can be blamed

Esma Demir is responsible for the warehouse

below

at a lower level or layer than

Finance is below HR

between

at, into, or across the space separating (two objects or regions)

The MD's office is between the conference room and HR

cafeteria

a restaurant in which customers serve themselves from a counter and pay before eating

The cafeteria is on the second floor

call back

to telephone someone again, for example because they were not at home when you telephoned last time

Can you ask her to call me back?

check

examine (something) in order to determine its accuracy, quality, or condition, or to detect the presence of something

Bud Cardoso checks financial information

contact

a person you know who may be able to help or advise you

Cameron Torres contacts customers by phone and email

contact number

a telephone number or address where someone can be found if necessary

Can I have a contact number to call you back?

Customer Services

the part of a company or business that deals with questions, problems etc that customers have

I'm in the Customer Services Department

deal with

to take the necessary action, especially in order to solve a problem

Bud Cardoso deals with accounts

deliver

bring and hand over (a letter, parcel, or goods) to the proper recipient or address

We can deliver the product on Monday

delivery

the action of delivering letters, parcels, or goods

The Logistics Department organizes deliveries

department

a division of a large organization such as a government, university, or business, dealing with a specific area of activity

There are many departments in my company

develop

grow or cause to grow and become more mature, advanced, or elaborate

Cameron Torres contacts customers by phone and email to develop good business relationships

developer

a person or thing that develops something

My brother is a software developer

development

the process of developing or being developed

The R&D Department tests the products and does research and development

Finance

the management of large amounts of money, especially by governments or large companies

I work with Guilherme in the Finance Department

ground floor

the floor of a building at ground level

Reception is on the ground floor

Human Resources

the personnel of a business or organization, regarded as a significant asset in terms of skills and abilities

In the Human Resourses Department we organize the recruitment of new staff

in charge of

the position of having control or responsibility for a group of people or an activity

Who is in charge of this place?

in front of

in a position just ahead or at the front part of someone or something else

The car park is in front of reception

leave a message

write or say something that the person will receive later

Could I leave a message for her?

lift

raise to a higher position or level

Take the lift to the third floor

Logistics

the detailed organization and implementation of a complex operation

The Logistics Department provides transport and delivery services

Marketing

the action or business of promoting and selling products or services, including market research and advertising

The Marketing Department promotes products

organization

an organized group of people with a particular purpose, such as a business or government department

Pablo is the president of a large international organization

organize

arrange systematically; order

She contacts suppliers and organizes deliveries

organizer

a person who arranges an event or activity

If you want a job in Logistics, you need to be a good organizer

production

the action of making or manufacturing from components or raw materials, or the process of being so manufactured

The Production Department makes products

promote

support or actively encourage (a cause, venture, etc.); further the progress of

Adel Sharma promotes products so that more people know about them

Sales

department responsible for selling products of the company

The Sales Department deals with customers

support

bear all or part of the weight of; hold up

The Marketing Department supports the Sales Department

take a message

receive a message for the other person

She's not here at the moment. Can I take a message?

visitor's pass

an official piece of paper which shows that you are allowed to enter a building or travel on something without paying

Here's your visitor's pass. Please return it to reception when you leave

work together

to do a job together with someone else

The original offices didn't have many meeting spaces, so it was difficult for departments to work well together

workplace

a place where people work, such as an office or factory

Pfizer wanted to make their new office the perfect workplace