Unit 2

Word

Definition

Example

access

the right or opportunity to use or look at something

I'm trying to access my customer files, but the computer isn't accepting my log-in.

advise

to give advice to someone, or to suggest something

The consultant is advising me on how to get our products to the supermarkets more quickly.

at the moment

now

At the moment, I'm working in London.

business psychologist

someone who studies the human mind and human emotions and behaviour

I'm a business psychologist, so I deal with problems at work and help staff develop good relationships.

calculate

to judge the amount or value of something by using information and esp. numbers

They use our software to calculate the cost of making a product in different countries.

call about

to phone because of

I'm calling about our meeting next week.

call somebody back

to telephone someone who has telephoned you

Could you ask her to call me back?

chain

network

I work for a supermarket chain.

client

customer

I work on projects for various clients and companies.

colleague

one of a group of people who work together

I work with colleagues abroad.

communicate

to share information with others by speaking, writing, moving your body

I'm helping a local team to communicate better with their customers abroad.

consult

to get information or advice from a person, book, etc

You should consult with your manager on this.

consultancy

a company that gives advice on a particular subject

I'm phoning to offer him some consultancy work.

consultant

someone who advises people on a particular subject

At the moment I'm working with an external consultant.

consultation

a meeting to discuss something or to get advice

A half-day consultation costs between $200 and $250.

contact

communication with someone

I have a lot of contact with my customers.

currently

at the moment

I'm currently working on a project to attract customers.

customer

client

I research the kind of products that our customers want.

employment agency

a business that helps people to find suitable jobs or companies to find suitable employees

The employment agency say they have two people who are interested in the job.

face-to-face

directly, meeting someone in the same place

I like to meet clients face-to-face.

landline

a phone that is connected to the phone system by wires

My landline is 01685 556767.

leave a message

leave a short piece of information

Would you like to leave a message?

log-in

username to get into the computer system

The computer isn't accepting my log-in.

producer

manufacturer

My company works with producers and suppliers abroad.

public relations

the activity of keeping good relationships between an organization and the general public

I'm a public relations officer, so I answer questions from journalists.

retail buyer

someone whose job it is to decide what will be bought by a company

I'm a retail buyer for a supermarket.

server

a central computer from which other computers get information

There's a problem with the server.

software

computer programs

My company provides computer software.

speak to

talk to

Could I speak to Leo Keliher, please?

staff

employees

I deal with problems at work and help staff develop good relationships.

supplier

provider

My main job is to buy salads and vegetables from suppliers.

supply

provide

We can supply the tools that you have requested.

take a message

record a short piece of information

I'm afraid she is out of the office. Can I take a message?

telesales

the advertising or selling of goods or services by phone

Do you work with the telesales team?

work alone

to do the job on your own

I'm self employed. I prefer to work alone.

work for

to be employed by

I work for a small company.

work in

to be a part of some business

I work in the finance department.

work on

spend time on something

I'm working on a new project this month.

work with

cooperate with

I work with lots of different departments.

workload

how much work you do

I have too much to do. I need to reduce my workload.